Cloudrails Privacy Policy

Cloudrails ("we", "our", or "Cloudrails") respects your privacy and is committed to protecting your information. This Privacy Policy explains what information we collect, how we use it, and your rights.

Cloudrails is a software platform that allows surf shops and independent hosts to display rental inventory and accept bookings. Cloudrails does NOT process payments or act as a party to transactions.

1. Information We Collect

Account Information:

• Name
• Email address
• Phone number (optional)

Usage Information:

• IP address
• Browser type
• Pages visited
• Time and date of access

Content:

• Listings, images, and descriptions submitted by shops
• Booking information submitted by users

Cloudrails does NOT collect or store payment information. All payments are handled directly by shops.

1.5. Cookies

We use cookies and similar tracking technologies to maintain session state, remember login status, and collect basic usage analytics. By using the Service, you consent to the use of cookies. You may disable cookies in your browser settings, but doing so may affect the functionality of the platform.

2. How We Use Information

We use your information to:

• Provide and operate the platform
• Facilitate bookings between users and shops
• Communicate service updates and confirmations
• Improve performance and user experience
• Maintain security and prevent fraud

3. Communications

We may send:

• Booking confirmations
• Service-related notifications
• Important updates

We do not send spam. You may opt out of non-essential communications.

4. Information Sharing

We may share information:

• With shops when you make a booking
• With service providers (hosting, analytics)
• When required by law

We do NOT sell your personal data.

5. Data Storage

Your information may be stored on secure servers. We take reasonable measures to protect your data but cannot guarantee absolute security.

6. User Rights

You may:

• Request access to your data
• Request corrections
• Request deletion (where applicable)

7. Children

Cloudrails is not intended for users under 13. We do not knowingly collect data from children.

8. Third-Party Links

We are not responsible for third-party websites linked from our platform.

9. Policy Changes

We may update this Privacy Policy. Continued use of the Service constitutes acceptance.

10. California Residents (CCPA)

If you are a California resident, you have the right under the California Consumer Privacy Act (CCPA) to: (1) know what personal data we collect about you; (2) request deletion of your personal data; and (3) be informed that we do not sell your personal data to third parties. To exercise these rights, contact us at info at cloudrails.org. We will respond within 45 days.

11. Contact

For questions, contact: info at cloudrails.org